Southwest Airlines removes flight credit expiration dates

Southwest said the policy is the first of its kind among a U.S. airline and is part of its initiative to improve the customer experience.

Dallas – Southwest Airlines On Thursday, it announced that it would remove the flight credit expiration date. Yes, now you can use them without worry!

Southwest said the policy is the first of its kind among a U.S. airline and is part of its initiative to improve the customer experience.

Flight validity does not expire Boldly matches a philosophy to offer its customers simplicity and ease of travel, just like Bags fly freejust like without changing fees, just like Points do not expire They are the first combination of differentiators in our industry that only Southwest offers.

Starting Thursday, Southwest customers will see a placeholder expiration date of Dec. 31, 2040 on currently valid flight credits and newly issued credits before the airline’s technology system updates that removes the expiration date.

Tony Roach, vice president of customer experience and engagement, said: “We have repeatedly leaned during the pandemic to give our customers more time to use their flight credit beyond a full year, which was our previous policy. “Introducing this change to our policy is part of a broader effort to improve what matters to our customers.”

In May, the airline also introduced Wanna Get Away Plus, increasing select Anytime and Business fares to offer the ability to transfer flight credits to another member and the Fast Rewards loyalty program.

More changes are coming.

Southwest plans to beef up WiFi, install new in-seat power options, larger overhead bins and implement new self-service capabilities.

For more information on flight credit terms, click here.

The flight credit comes amid a busy week for Southwest. The company reported higher total revenue in its second-quarter earnings report Thursday, while warning of higher operating costs for the rest of the year.

Southwest also had to respond Wednesday to whistleblower concerns about the company’s safety. Federal officials have accused Southwest of failing to fully cooperate with investigations into safety incidents.

And on Monday, hundreds of Southwest flights were delayed across the country after a woman opened fire at Dallas Love Field Airport, Southwest’s main hub. The woman was shot by the police and no one was injured.

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